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Antica Erboristeria S.p.A. 1970 -2016
Antica Erboristeria S.p.A.
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The new European regulation on the protection of personal data, commonly known as GDPR and in detail European Regulation 2016/679, is applicable in the EU from 25 May 2018. The main goal of the new regulation is to guarantee that the “personal data" of individuals is managed correctly and not used for purposes other than those duly justified.Antica Erboristeria S.p.A. only uses information about you that is necessary to facilitate contact in progress between the customer and Antica Erboristeria S.p.A., for the commercial relationship with your company. We generally have information on the name and contact details, such as e-mail address, phone number, etc., and do not acquire or keep information that could be considered “sensitive�?. Antica Erboristeria S.p.A. will use the related information for routine purposes, as part of commercial relations with your company, for example ordinary communication related to our products or services, including marketing information and communications, or invitations to certain events or general information on Antica Erboristeria S.p.A.If you would like us to, we would be delighted to provide the customer with more information on what data Antica Erboristeria S.p.A. is holding and how they are used. In any case, the customer has the right to ask Antica Erboristeria S.p.A. to correct inaccurate data or erase them if not needed. He/she also has the right to object to receiving information by e-mail or in other ways, for example advertising material.Rights granted by the regulation include you being able to ask for data to be erased, exercising your right to be forgotten. Once the request has been made, it will be examined by our staff so that we may complete the data erasure process.
With reference to what is set forth in Italian Legislative Decree 196/2003 “Personal data protection code�?, and EU Regulation 2016/679, in particular related to Articles 12 and 13, we would like to inform you that your personal data will be processed pursuant to the rules and regulations in force.Antica Erboristeria S.p.A. with registered office at Fara in Sabina (Rieti) at SR 313 Km 2.8, continuously undertakes to adopt technical and organisational solutions to guarantee high standards of lawfulness, security and protection in the processing of personal data. It implements the requirements of the General Data Protection Regulation of the European Union (hereinafter "GDPR", acronym for General Data Protection Regulation) and other legal provisions including, in particular, those in the personal data protection code (hereinafter "Privacy Code" or "Code").1. Who is the data controller?
Antica Erboristeria S.p.A with registered office at Fara in Sabina (Rieti) at SR 313 Km 2.8 is the controller of the processing of your personal data according to the GDPR and the Code.
2. What data do we process? Personal data are any type of information related to an identified or identifiable individual.Data provided by you: all the data you provided to request the purchase/sale of goods and/or supply of a service. As an example that data could be: your name and surname, your contact details (including address, phone number and e-mail address), profession, date and place of birth, tax code. Providing that information, if required by the contract or essential for executing it, is a necessary requirement to finalise the Contract; not providing those data could make it impossible to finalise the Contract and/or for www.herbatint.com to provide the relative services and products.www.herbatint.com does not acquire and does not process personal data categories such as, for example, information that reveals your racial origin, your political opinions, your religious or philosophical convictions.3. On what legal bases and based on what laws will we process your data?
Personal data are any type of information related to an identified or identifiable individual. We will process your Data solely where permitted by the applicable laws. More specifically, we will process your Data based on Art. 6 and 9 GDPR and based on consent pursuant to Art. 7 GDPR, and in compliance with the corresponding Code regulations:• Consent Art. 6(1) paragraph 1(a), Art. 7 GDPR): we will process certain Data solely with your prior, free, specific consent. You are free to revoke the consent given at any time, with future effects.• Execution of a contract: in order to finalise and execute the contract requested we need access to and have to process certain Data.• Compliance with a legal obligation Art. 6(1) paragraph 1(c) GDPR): in order to guarantee conformity with those provisions we need to process certain Data.4. For what purposes are your Data processed?
We will only process your data for purposes permitted by data protection rules and regulations, such as: a) purposes that have your prior approval; b) processing data to execute the contract; c) execution of pre-contractual measures on your request; d) fulfilment of legal obligations we are subjected to; e) to safeguard our legitimate interests or the legitimate interests of third parties, except when your interests prevail over them; f) to ascertain, exercise or defend a right or legal claim; g) for relevant reasons of public interest; h) marketing and advertising, in particular direct marketing activities.Amongst other things, we will process your Data for specific purposes, listed below as an example:- for purposes related to the Contract: especially to execute the Contract you stipulated;- contact you in relation to the Contract and to manage it;- Customer service: to offer you a valid customer service, we will process your Data regularly, so that we may, for example, provide you with complete advice. Moreover, solely to improve the quality of the customer care and personnel training processes, we may process your personal data collected through sample registration of phone calls, in compliance with privacy regulations and the provisions of the Authority for the protection of personal data.- management of requests for legal guarantees, product conformity, assistance, requests to withdraw, management and termination of the Contract;- transfer of data to third parties solely to manage the request if made in the “remote�? mode through video, internet and solely for the personal Data requested of operators of the platforms used for these procedures.Processing of your data subject to Consent: in the following cases we will process your data solely if you have specifically consented for:i) Market surveys, possibly based on profiling activities: we conduct market surveys on the interests of our customers, to make them interesting, targeted offers. This includes, for example, studies of customer satisfaction with our services. Related to market surveys, we only process – whenever possible – anonymised, aggregated data. However, for those activities we may process your personal data.ii) Advertising and marketing: if you previously consented, we will process your Data to inform you of any offer that could be of interest to you and will contact you using the communication channels specifically authorised by you. The promotional and marketing activities (including taking part in competitions and prize-competitions) in question could be performed by phone, sending an SMS, email. Naturally, you may object to processing for those purposes at any time.Besides the above, www.herbatint.com may process your data to comply with legal obligations. Therefore, to comply with any legal regulation or provision that we intend to and must comply with or for the security of Data for indispensable measures to ensure the security of your and your company’s data against external attacks and/or to prevent external attacks. Also to comply with legal obligations imposed on us and/or to prevent fraud or in a dispute. Lastly, for obligatory fiscal, accounting and administrative purposes, always in compliance with the laws in force.In some cases, certain functionalities of the website and/or the www.herbatint.com application and/or of certain promotions and/or operations may be limited for subjects who are under the age indicated in the website www.herbatint.com and/or established by the laws in force. In those cases specific additional consent could be required to use certain services and/or functionalities.Lastly, www.herbatint.com may process your data to safeguard the legitimate interests of Antica Erboristeria S.p.A. itself, except in case where your interests should prevail. That is done with controls on sales to improve services provided and in an aggregated, anonymous form without your identity being indicated; or for studies to improve products and services and our procedures.5. For how long will your data be processed?
As specifically set forth in Art. 5, paragraph 1, letter e) of the GDPR, we will only store your data for the time needed to process them for the processing purposes required. If the Data need to be processed for several purposes, they will be erased automatically or saved in a format that does not enable reaching any direct conclusion on your identity, as soon as the last specific purpose has been fulfilled. So that all your Data have been erased or been made anonymous in line with the data minimisation principle and in compliance with Art. 5, paragraph 1, letter e) of the GDPR.Indicatively, your data will be stored for the following periods: - fiscal/administrative obligations: 10 years; - regulatory obligations related to the product guarantee: 28 months; - contractual obligations for additional after-sales services: from 36 to 78 months based on the service chosen.6) How are your data protected?
www.herbatint.com will process your personal data based on the data processing security obligations pursuant to Art. 32 GDPR. In order to guarantee an adequate Data protection level to prevent the risk of the data being used improperly or illegally, technical and organisational measures have been implemented that comply with internationally recognised IT standards; those measures are checked continuously.7) Who will your data be shared with?
Refund and Return Policies
If for any reason you are dissatisfied with your purchase, you may return your purchase for a prompt refund or exchange.
Refunds for items returned within thirty days (30) of the purchase date will be credited in the same form as the original payment type.
Refunds for items returned between 30 and 120 days after the purchase date will be in the form of a credit, redeemable on your next purchase.
The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
The returned items must be prepaid, insured, and traceable. Please mail your package to:
6 Grandinetti Dr
Ghent, NY 12075
Shipping & Handling Policy
Herbatint USA offers shipping to the Continental United States only (Alaska & Hawaii excluded).
DERECHO DE DESISTIMIENTOTiene usted derecho a desistir del presente contrato en un plazo de 30 días naturales sinnecesidad de justificación. El plazo de desistimiento expirará a los 30 días naturales del día queusted o un tercero por usted indicado, distinto del transportista, adquirió la posesión materialde los bienes. Para ejercer el derecho de desistimiento, deberá usted notificarnos a través dela dirección de correo firstname.lastname@example.org su decisión de desistir del contrato. Podrá utilizar elmodelo de formulario de desistimiento que figura a continuación, aunque su uso no esobligatorio. Para cumplir el plazo de desistimiento, basta con que la comunicación relativa alejercicio por su parte de este derecho sea enviada antes de que venza el plazocorrespondiente.CONSECUENCIAS DEL DESISTIMIENTOEn caso de desistimiento por su parte, le devolveremos todos los pagos recibidos de usted,incluidos los gastos de entrega (con la excepción de los gastos adicionales resultantes de laelección por su parte de una modalidad de entrega diferente a la modalidad menos costosa deentrega ordinaria que ofrezcamos) sin ninguna demora indebida y, en todo caso, a más tardar30 días naturales a partir de la fecha en la que se nos informe de su decisión de desistir delpresente contrato. Procederemos a efectuar dicho reembolso utilizando el mismo medio depago empleado por usted para la transacción inicial, a no ser que haya usted dispuestoexpresamente lo contrario; en todo caso, no incurrirá en ningún gasto como consecuencia delreembolso.Podremos retener el reembolso hasta haber recibido los bienes, o hasta que usted hayapresentado una prueba de la devolución de los mismos, según qué condición se cumplaprimero.Deberá usted devolvernos o entregarnos directamente los bienes en nuestro almacén situadoen Avenida Costa Brava, 110, 08380 Malgrat de Mar (Barcelona, España), sin ninguna demoraindebida y, en cualquier caso, a más tardar en el plazo de 30 días naturales a partir de la fechaen que nos comunique su decisión de desistimiento del contrato. Se considerará cumplido elplazo si efectúa la devolución de los bienes antes de que haya concluido dicho plazo. Deberáusted asumir el coste directo de devolución de los bienes.Solo será usted responsable de la disminución de valor de los bienes resultante de unamanipulación distinta a la necesaria para establecer la naturaleza, las características y elfuncionamiento de los bienes.PRODUCTOS EXCLUIDOS DEL DERECHO DE DESINTIMIENTOEl derecho de desistimiento no será aplicable a los contratos que se refieran a: a) El suministro de bienes confeccionados conforme a las especificaciones delconsumidor y usuario o claramente personalizados. b) El suministro de bienes que puedan deteriorarse o caducar con rapidez. c) El suministro de bienes precintados que no sean aptos para ser devueltos porrazones de protección de la salud o de higiene y que hayan sido desprecintados tras laentrega. d) El suministro de grabaciones sonoras o de vídeo precintadas o de programasinformáticos precintados que hayan sido desprecintados por el consumidor y usuariodespués de la entrega.MODELO DE FORMULARIO DE DESISTIMIENTO A la atención de Dto. de Atención al cliente Por la presente le comunico/comunicamos que desisto de mi/desistimos de nuestrocontrato de venta del siguiente bien (nombre del producto) Pedido el/recibido el (fecha del pedido) Número de pedido Nombre del consumidor y usuario o de los consumidores y usuarios Domicilio del consumidor y usuario o de los consumidores y usuarios Firma del consumidor y usuario o de los consumidores y usuarios Fecha